"Having decided to replace our old and much loved camper with a new Autosleeper Warwick XL , we proceeded with much trepidation as we were spending some of the kids inheritance and taking on board new tech with which neither of us were particularly familiar ( being of senior years ) . However , the transaction was made much easier with Elliot's pressure free and patient explanation to our questions , followed up by Marks equally patient handover . In short whoever we dealt with whether on the phone or in person , the experience was more akin to dealing with friends rather than a commercial enterprise ".