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We do our utmost to provide the best possible service to all our customers. That includes assisting with collections or drop-offs at the airport, ferry, train or bus links to make the logistics of your journey easier.
We have a wealth of incredible feedback that we're both proud of and grateful for. The feedback below is from people with real experiences of being our customers.
"I don’t mind telling you we were dreading going to buy a motorhome. To have to listen to all the sales pitch and spiel that goes with it too. It is meant to be an exciting, special adventure, but we really were not looking forward to it. That all changed when a happy, cheery face greeted us and we were lucky enough to get Elliot as our salesperson. We are very happy to say we found the motorhome which suits us perfectly and the experience from start to finish was great. I'm sure all the other salespeople are just as good as Elliot. Elliot was friendly and knowledgeable from the start. He wasn’t pushy, and we are pleased to say he is a genuine guy, and this to us is important. Nothing was too much trouble for him; he looked after us and listened to what we were saying, answering all the questions we put to him. So, we are very happy to say we had a great experience when purchasing our motorhome. From start to finish, everything went smoothly, and the after-sales questions we had were answered with patience. So that was Elliot, the cheeky chappy, who even did a little dance for us. Dawn and ‘The Handover’ Dawn did a great handover; her knowledge is excellent. She went through everything step by step, explaining things perfectly. She took her time, making sure we understood what she was saying, while giving us time to process things. Obviously, it is all too much to absorb in one go, but we know at any time she will be happy to answer any question we may have in the future. Dawn even made sure our dog was comfortable. Thank you to those who looked after us and made us feel welcome, making sure we were comfortable and had drinks. I know it is all part of the sales technique, but at the end of the day, it is whether you feel you are being treated with respect, which we were. We are very happy motorhome owners. Thank you all very much. We shall definitely recommend and be back".
"We have bought 3 motorhomes from choose leisure every time we have had excellent service, Elliott has been our salesman on the three occasions, such a gentleman and very helpful , we love our new motorhome we picked up today , from Dawn in handover to reception girls and Elliot our salesman we were treated very well Thankyou for our hamper what a lovely gesture now to enjoy Thankyou all at choose leisure for making our day special".
"It was a total joy finding the right van for me and dealing with your very friendly and knowledgeable team. You guided me to a different van from the one I thought I wanted but you were right! I am a very happy customer. Thank you".
"Wow! Very professional and helpful .. all questions answered in detail and a no pressure salesman . Elliot was great and listened to what we needed in a Motorhome and advised us . The handover was on point and all was ready and perfectly valeted and presented by the team Mark was great at the handover as he left no stone unturned ! We’ve had 8 motorhomes in our lifetime and he still gave us info we didn’t know x very helpful .. let the adventures begin.. thank you Elliot , Mark and the team for a great experience".
"We purchased a motor home from Canterbury Choose Leisure. We were assisted but not crowded. Elliot was available to answer questions but left us to look around and view the vehicles by ourselves. He was helpful when we were undecided between two vehicles. Once we decided we were given a choice of dates to collect and have a handover. Dawn was the person who handed over the vehicle to us. She was fantastic. Her knowledge was brilliant. No question was too silly or too complicated. She demonstrated everything in detail. A brilliant service".
"What a fabulous experience it’s been buying our first campervan. Elliot was so helpful and made sure everything went smoothly for our purchase. James did the handover making sure we learnt all we could about how the van works. We cannot express highly enough our experience with Choose".
"My partner and I recently bought an auto sleeper Nuevo. Ours salesman Elliot was great. He listened to our requirements and then showed us a few vans. He was happy to give us plenty of time to look at them on our own and we didn't feel pressured in any way. When we picked up the van Elliot was again great, going through everything with us. Our handover with Mark was also excellent. He was very friendly and thorough and we felt well informed. Thank you both and we are thrilled with our new van".
"Very attentive service. Very thorough and efficient service from Paul Jennings who also dealt with our part exchange for us. The turn around of a week was at our request which they dealt with smoothly. Also a big shout out to Mark and Dawn for their knowledgeable handover".
"My wife and I recently purchased our 24-plate Swift Escape 694 from Sales executive Elliot Reid at Choose Leisure in Canterbury. We had always planned to buy a motorhome, but due to unexpected circumstances, my wife retired earlier than planned, so we decided to bring those plans forward. We visited the Canterbury showroom one Sunday afternoon with no real expectations. Although we had a good idea of what we wanted, we knew finding the right motorhome could take time. On arrival, we were greeted by Elliot, who was friendly, polite, and keen to understand our needs. We explained our fairly specific requirements, including a fixed bed and a few extras. Elliot showed us a couple of suitable options without any pressure or hard selling, which immediately put us at ease. We quickly ruled one out, but both of us were drawn to the Swift 694 straight away. As complete novices, we had plenty of questions, all of which Elliot answered patiently and knowledgeably. He gave us space to explore the vehicle at our own pace, and we soon decided it was the right one for us. (Be warned—his dad jokes are plentiful, and his love of Only Fools and Horses is unmatched!) On handover day, we were looked after by Mark, who was equally patient and thorough. He took the time to explain everything clearly and answered all our questions, ensuring we felt confident before leaving. We were also treated to a couple of excellent cups of tea from a very friendly member of staff. Overall, our experience with Choose Leisure was smooth, informative, and genuinely enjoyable from start to finish".
"My husband and I went into the showroom thinking we knew what we wanted. Both Alyson and Elliott were amazing. Elliott showed us a van we hadn't even considered which we ended up purchasing!! We cannot fault the service we received and have since recommended your company to others. The handover with Dawn was very good as there is a lot to discuss and quite complicated but we managed to make it an enjoyable experience. We've had a few issues post purchase and our initial dealing with the service team could have been better but our other issues since then have been dealt with promptly and they have also liaised with the product company to chase things for us. I will continue to recommend Choose Leisure".
"Brilliant service from Stewart in the Service Department this morning, helping us out in our hour of need. Many thanks!".
"Hello there, I've just recently purchased a motorhome from choose leisure and I wanted to say a big thank-you. Firstly to Elliot who I initially met looking around your forecourt. He was very friendly and helpful and made it a very relaxed experience. We went on to buy a motorhome with Elliot doing all the paperwork. Secondly I would like to thank Dawn who did the hand-over. Her knowledge was second to none and very helpful. She gave me lots of reassurance and helpful tips that I'm sure will come in handy. Also the confidence that if there are any teething issues she is only a phone call away. So thanks once again to you too for doing a great job. Kind regards, A happy customer, Paul Westlake, Ps I didn't know how say thanks again, So I hope this little review is in the right place for everybody at Choose leisure to see".
"Just been back to CL to correct a fault probably caused by faulty electrical supply (at the campsite we were staying on). Their after sales service is fantastic and second to none. Nothing is too much trouble even when dealing with a camper van newbie (or numpty) like me. I can’t recommend them highly enough. Many thanks to everyone at CL".
"The whole customer experience with Choose Leisure has been an absolute delight! From accommodating countless visits, selling on our Campervan and the purchase of our new Motorhome, every step of our engagement with Choose has been first class in every aspect. With our new vehicle, the handover was clear and informative by Dawn and the sales team especially Paul & Jack were always professional and diligent with us. We really appreciate all your time, patience and attentiveness as we went through the process. We look forward to the years ahead with our new Motorhome and also ongoing support with Choose Leisure. Thank you ! Terry & Leanda".
"Having recently chosen to change our motorhome we went to Choose Leisure. The whole experience was great, from dealing with the sales executive (Elliott) to the hand over demo (Charlie). Both staff were very knowledgeable about the vehicle we had chosen to purchase and answered any questions we had. The handover day was everything as promised, pick-up, preparation and demo. Flowers for Mrs W - just great. Would we recommend Choose Leisure. Yes we would, in an instant".
"We purchased our Motorhome last month and Paul Jennings was very helpful and informative throughout the process. We didn’t feel pressurised, our questions were answered and after the test drive he allowed us time in the van to deliberate. He explained all the documentation, payment requirements and hand over details clearly. On collection day, we were greeted by Mark who gave us a detailed tour of all the features of the Motorhome and how to operate them. Nothing was too much trouble even though he had a follow on appointment. The finance team were efficient in confirming the receipt of staged payments. Overall it was a very good experience. Pete & Jan".
"We just wanted to say, another excellent purchase of our new motorhome from Choose Leisure, Elliot the salesman was fantastic from start to finish, he all ways greeted you with a hug and a smile. Then there is Dawn from the handover team, she is so helpful and extremely knowledgeable when showing you around the motorhome, and again greeted with a lovely smile. Thank you for an excellent and relaxing experience".
"We turned up at Choose Leisure, simply wanting to confirm the Auto Sleeper Kingham met our requirements. Elliot explained all we needed to know, in a knowledgeable way and left us to it - no pressure or hard sell. Within an hour or two our Tracker FB was sold and we'd bought the Kingham. I cannot fault the professionalism of the team, Elliot who made the whole thing possible, the finance team checking funds in and especially Dawn who spent a long time expertly showing and demonstrating the features of the Kingham in the hand-over. Although we have bought and sold caravans and motorhomes in the past we've never experienced such a easy and pleasant purchase nor experienced such a useful and comprehensive hand-over. Thank you Choose Leisure".
"Just picked up our new motorhome, which we are very excited about. A special thanks to Elliot who was with us each step of the way and was extremely supportive Another special thanks to Mark who took us through the motorhome, he made it easy, completely understandable and he made us smile - encouraging us to try everything so we knew how it would work Thank you so very much we are off on our adventures".
"We have purchased a Motorhome today and were treated really well by professional friendly staff-especially Jack and Mark. Everyone made it a very pleasant experience and the garage staff ensured we left with a super clean comfortable and safe van. We were given clear guidance on how the van works inside and out. They were all very patient with us and helped us find the right van for us. Thank you guys x".
"I thought I would drop you a line to thank you so much for your excellent support, direction and sales advice. It was first class and made the experience of choosing our first motorhome a real delight. We have taken this weekend, our first trip north and are enjoying the whole experience, albeit one of getting used to all the features controls et cetera. The electronic bed is fantastic, roomy and very comfortable. Can you also pass on our grateful thanks to Dawn who was excellent in taking us through all the controls and features. It was obvious that she had had many years in the industry.. It is reassuring to know that you are just down the road for continuing support and service".
"Wow.. From the day I turned up all scruffy by my standards until the day I drove out in my 2019 Swift Escape motor home I really honestly can’t believe the highest, honest since level of service I received for everyone at Choose Leisure. On that day Paul greeted me. I was not intending to buy another motor home. But the stars must have been aligned that day. I said to him I would like to part exchange my mh for for a newer model He said, take a look around at my own leisure. So that’s, what did.. After, seeing 10-15 second hand but beautiful presented m homes. I saw exactly what I was looking for. Cut a long story short.. I paid deposit. Paid the balance. Dawn, I guess the expert in anything you need to know about the m home your purchasing excellent “ concierge” showed me everything in detail. Nothing was to much trouble for her".
"MOT & intermediate service day at Choose Leisure. Recent back injury threatened to scupper the day, but late physio session evening before made it doable although uncomfortable. Big thank you to Choose Leisure Chauffeur Mark, for finding suitable vehicle I could get into for taking us into Canterbury for the day and going out of his way to ensure vehicle interior was as toasty as a slice of granary under the grill, and passenger seat equally heated and warming before departure. Not to mention offering to come out to us again in town, with my glasses case that had quietly disembarked jacket pocket. Not to be outshone, big thank you to Service Alex for investigating and sorting some very last minute sundries in addition to said MOT and service. Top blokes. Top Team. Top that! ".
"We have today driven home our fabulous motorhome purchased from Choose Leisure. Elliot was on hand from Day 1 and has been 100% helpful in every way with his knowledge and advice. He made it a totally smooth experience - extremely efficient! Also a big thank you to Charlie for his handover lesson today! All much appreciated by us!".