Paul and Jen will be familiar to our long-standing customers, as founders and owners of Choose Leisure. Paul says: "Jenny and I are extremely proud of the team we've built here. Not only is everyone talented at what they do but they all play a vital role in ensuring things run smoothly for our customers and making the workplace a happy, fun and rewarding environment to be a part of."
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As Managing Director at Choose Leisure, Dave's wealth of experience in the industry is helping him continue the growth and maintain the 'family feel' ethos and spirit of Choose Leisure, alongside Lisa, Finance Director, Charlie, Service Director and the rest of the management team.
Mark makes sure every step of the sales process for each customer is enjoyable by having eyes on everything sales - from the pitch to the people, he's in close contact with the sales and support teams to keep things running smoothly.
Sales step up to help customers with every aspect of their purchase, dealing with initial enquiries right through to the completion of the sale and beyond. They are here to help you get the right deal on a motorhome that is most suited to you, your lifestyle and your dreams!
When customers collect their motorhome, they are given a thorough handover so they understand how everything works before driving away. Whether you are new to the motorhome world or are a motorhoming pro, Mark and Dawn make sure that your dedicated handover time is educational and, as customers often report, a good laugh!
Having been here for nearly 15 years, Steve's one of the original crew. Having done handovers for many years, he now looks after the motorhomes just before handover. For example, Steve is the one who makes number plates and puts fuel in the tank. You may also still see him do the odd handover from time to time.
The first point of contact might be reception but anyone can, and will, answer the phone or greet you here.
We don't believe in a 'back-office' mentality, so the sales support staff (Clare - Front Desk and Andi - Sales Admin) work in an open plan part of the showroom where they can be part of the action.
It's up to the service team to liaise with the workshop and order parts to ensure everything gets prepped properly and on-time, whether it's sold vans, warranty or retail work.
Headed up by Charlie, they also man our accessories shop.
Once a motorhome has been sold, our PDI Technicians carry out a full pre-delivery inspection to get it ready for its new owner. This can include anything from a gas check or basic service to fitting a state-of-the-art satellite system. This team operates from our new workshops across the road from our main premises.
James heads up the Retail & Warranty Team. These guys are manufacturer-trained technicians who carry out annual habitation services, install accessories and carry out repairs.
Motorhomes are multifaceted so there are lots of different things happening in our workshops at once. Dave and Chris can be found in the mechanical workshop across the road looking after everything related to the engines and chassis. Our workshop is well-equipped and has ramps to cope with all sizes of motorhomes.
Every motorhome is cleaned before going on sale, then again every week whilst on the pitch to keep them fresh. A thorough valet is the final process before the customer takes delivery of their 'van.
Mahendra leads the 'Clean Team' which makes this happen come rain or shine.
Molly (Marketing Manager) has been at Choose Leisure for over a decade, making sure we're always flying our flag so customers can find us. She was joined by Donna (Marketing Assistant) after Donna's creative flair elsewhere in the company was proving difficult to ignore! From event planning, to managing the website and designing adverts, the Marketing team are always thinking outside the box.
Sue supports the Directors on a day-to-day basis ensuring the smooth running of all operational elements of the business.
Bob and Andrew support the mechanics, technicians and service team in making sure that the right parts are always on hand.
We sell a number of brand new motorhomes from manufacturers who have similar values to us. We always look for brands that focus on quality and personality. Get to know each of the brands we work with so you can choose the right motorhome for you.