We do our utmost to provide the best possible service to all our customers. That includes assisting with collections or drop-offs at the airport, ferry, train or bus links to make the logistics of your journey easier.
We have a wealth of incredible feedback that we're both proud of and grateful for. The feedback below is from people with real experiences of being our customers.
"We have just purchased our first Motorhome from Choose Leisure and the service which we received from Joe and Wayne the salesman was truly outstanding.From the moment we dealt with the team, their non pressured sales talk and knowledge was so refreshing in this day and age.The whole team are knowledgeable and you get the feeling you are dealing with a really well run organisation lead by Paul the owner.He was a good business man who struck a deal with us on a Autotracker EKS ...he came down we went up in our price..so we were all happy...thats the way to do good business how wonderfully refreshing in this day and age to meet intelligent staff who went to school more than one day a week.?We paid a deposit after taking our time on choosing the right van(very important)returned as we got the feeling we were dealing with an outstanding family firm d collected the motorhome 10 days later after.It was ready for us on the date and time arranged, cleaned to a high standard inside and out, and we had 2 hours of expect knowledge about the van by Steve whose company it was a pleasure to be in.Paul is the captain of a very well run ship and all the crew go out of their way to help you no wonder they are such a successful outfit and why we Choose Leisure.Unfortunately within a day or two of purchasing the treasured Motorhome a van hit our drivers side door mirror without stopping...my husband rang Choose Leisure and spoke to Martin and Charlie who within minutes had returned our cal ..ordered the part and is being fitted tomorrow ,hows that for after sales service also.We were very concerned about it being repaired as we were booked to go away on P.O. Ferry to France within two days of accident, and thought we would have to cancel...how relieved were we .A HUGE thank you to ALL at Choose Leisure .Great service superb staff."
UPDATE:
"Just an update on this amazing family run business from yesterday and our Autotrail EKS . Where do you get such superb service these days AFTER they have taken your money...Choose Leisure of course...As stated yesterday the part was ordered, and an update given the following day by Charlie stating the part wain and ready to fit....this is less than 24hours after our wing mirror was broken.We cannot thank this team enough as we were leaving for France and Spain on Monday and would have had to cancel our trip if not for these guys.Huge thanks to them and garage guy(sorry did not get your name)for fitting so quickly and for taking such trouble to help us both before sale and after sales service.Forgot to mention lovely ladies on phone who were a pleasure to deal with."
"Very efficient & helpful transaction from Dominic & the team. A hassle free way to sell your motorhome or caravan. Thank you"
"Here we are on the Queen's birthday collecting our motorhome! Joe the salesman has been straightforward and helpful since our first meeting with him. The motorhome was ready on time and in excellent condition. The handover man, Steve was so very helpful. All in all we are very satisfied with the care and attention and service we have received. Thanks to all concerned not least to Paul the owner of Choose Leisure."
"A good family business offering a FAIR deal and excellent service. I used Choose Leisure to buy my second Auto-Sleepers Nuevo EK. I made their aqua intend at the NEC last October and was impressed with their low pressure approach to prospective customers( although I think The Nuevo EK sells itself). After a couple of coffees and a little gentle negotiation we struck a deal which I considered to be fair to me and worthwhile to the dealer, I paid my deposit, signed up and waited patiently for March 2016. I was kept informed at all stages of my vans build and checks and double checks were made on all of my personalisations. When the van was received from the factory I was invited to make a pre handover inspection, and thus ensure a smooth and faultless handover, everything was great.i finalised a couple of modifications with John the in house cabinet maker / carpenter. I picked up my van on 2nd of March, although this was my second Nuevo EK I was given a very thorough and detailed handover by Steve. And off I drove 100% delighted with my new Auto-Sleeper and the personal, and professional service I received from Choose Leisure. My special thanks to Martin, Steve and John whom I had direct contact with and also to Auto-Sleepers for going that extra distance to satisfy my wishes, in my opinion the best of British motorhome manufacturers. On my first trip away the cooker ignition developed a minor intermittent fault, as I was in Kent I rang Choose Leisure, I was fitted in that day, my fault was rectified and I was on my way again in 45 minutes. Thank you Choose Leisure for a friendly, fair and personal experience, so much better than the multi branched companies where you are just another order number."
"A very smooth and efficient sale of our motorhome.I would recommend this way of selling a motorhome as it is secure and you are kept informed at all stages of the sale."
"We collected our Lunar Roadstar yesterday, and from the moment we walked on to the forecourt we were looked after in a professional and courteous manner. A big thank you to Joe, Dominic and Martin ,also to Steve for a great handover if you are looking for a motorhome go along and you won't be disappointed"
"Choose Leisure have been very professional at all times, many thanks to you all. Only wish there were more companies about with the same genuine care. Thank You."
"As of today transfer completed thank you for all your help over the years we have delt with you I would not hesitate in recommending you to anyone who is looking for a Motorhome thank you once again"
"Very good 10/10 all the staff Joe was especially brilliant"
"Just to say we picked up our Le Voyager last week and all staff could not have been more helpful. From our initial visit when we were given lots of time to explore and make our decision, to the beautifully Valeted van, everything was exemplary. The handover was superb with a really comprehensive explanation everything we needed to know. This is our fourth van and this was the best service we have had. Well done."
"An overnight cold spell caught us out this weekend when we were stopping overnight in the east of the country prior to our departure by ferry from Dover. We forgot to initiate frost precautions on our Auto-Sleeper resulting in a burst pipe just under the bed. After the initial panic we set off that morning to the nearest motorhome centre that we could find more in hope than expectation for a repair. We found Choose Leisure just outside Canterbury at 9am that morning only an hour from our proposed sailing time and asked if they could assist in carrying out a repair for us. They were simply marvellous ! A hot mug of coffee was offered whilst their mechanic set to work straight away. Not only that but the service manager (whose name I am afraid I forgot) even tried to see if he could amend our departure time with the operator. Within 30 minutes the van was back in out hands and we were off to catch the 12 noon ferry. It is just so refreshing that in this age of complaints of poor service that one can report back on behalf of those who strive for, and succeed in giving, excellent customer service - thank you."
"From the moment of buying my motorhome from Choose Leisure I knew I was in good hands from the first meeting to driving it out the gates. I had to move away to work and couldn't take it with me so they offered to pay back my finances to clear the sale and they took it of my hands Very quick in dealing with this and got to say 100% thy are committed to what they do and wouldn't hesitate in recommending them and would go back anytime Many thanks"
"We went to the NEC with no intension of buying, however, sitting in a Auto-Sleeper Warwick DUO along came Martin of Choose Leisure which began a very easy and pleasant transaction of a Warwick DUO. The whole process from shaking hands with Paul to the handover two weeks later could not have been more pleasant. During the two weeks prior to handover I made several phone calls and not once did I get "sorry there is no one available right now" Molly was always at the end of the phone to help."
"This is our first campervan and I can certainly say that the whole process couldn't have been made easier by the team at Choose Leisure. Just got back from our first venture away from home after picking Doris up last week and are already planning the next. Many thanks to everyone who made this possible."
"Excellent sales team excellent customer service 'It was our pleasure to Choose Leisure'"
"Absolutely first class service from all of the staff. Superb advice and a wonderful surprise to have a two night stay and a lunch as part of the process. Where else would anybody receive such excellent treatment."
"Citroen Berlingo r20 Hylo, purchased as a first timer the experience from start to finish was out standing picked up from rail station cup of tea to the hand over it was not rushed in any way , I would recommend Choose Leisure there staff are all pleasant and help full can not say thank you to one or two people but say a big thank you to all of the staff at Choose Leisure .will come again should I need to."
"I've bought from choose in the past; it was a brilliant service then. So it was my obvious choice to sell my motorhome. they sold it in 3 days, the only thing i did was drive it to choose.how can you beat that for service"
"The Sales/Service Team were so helpful in helping us to decide on what suits us best. Thank you to: Wayne, Joey, Martin, Greg, Steve, Dominic. If it wasn't for you guys we would not have purchased. You're the best."
"We would like to thank all those at Choose Leisure, especially Greg, Joe & Wayne, we have been looking for the right model for a while, with Dominic & Martin in fact all at staff were always very helpful with their guidance & knowledge, now we are very pleased with our Autotrail Motorhome purchased from them, a thorough handover by Greg helped us enjoy our first break away & now we are looking forward to Europe, we would always recommend to keep going back to them if you are still searching, we are glad we did."
"This was our first purchase of a motorhome. From the outset we were welcomed and provided with first class personal attention along with all the information we needed (much more than we realised we needed!)to assist us with our considerations. Martin and Dominic were most attentive and helpful and we immediately felt we could trust their advice. We were not pushed or pressurised in any way and were simply provided with the information we needed to make our decision. It was a most pleasurable experience. Today we collected our purchase and were treated to a three hour walk-round and explanation of all we needed to know to get us going. Nothing was too much trouble for Steve who explained everything in easy to understand language and took time to ensure we had yet another pleasurable experience. Everything was made easy for us and we are totally delighted with our motorhome and also the way we have been treated. Our sincere thanks to the entire team!"
"We swapped our Ace Modina for a Trigano Tribute. I have to say the customer service we received during our visits was second to none. A huge thanks to Wayne, Joe and Steve who showed us around our new van and was very patient. The whole team could not have been more attentive to our needs and worries. I would certainly recommend Choose Leisure to anyone who is thinking of purchasing a caravan or motorhome."
"We visited the Detling Motorhome and Caravan Show on 6th June 2015 and saw the Peugeot Auto-Sleeper Nuevo on the Choose Leisure stand and were immediately interested. After a "walk round" the show to see if there was anything else of interest we came back and met with Dominic who showed us around the Auto-Sleeper. The sales approach was informative but in no way pressured. We agreed a deal and arranged collection the following week. We have just returned from the showrooms where we were met by Wayne. We were then shown all aspects of the vehicle. As first time owners it seemed that the staff were very patient and didn't consider any questions to be trivial. We drove away with a few complimentary items and a lovely bottle of prusecco. We would like to congratulate Choose Leisure on their excellent customer service and will have no hesitation in recommending that prospective buyers look to them first. Many thanks to all concerned....... Brilliant!!!"
"Came across Choose Leisure at the Show at Detling in Kent in June.Having decided our caravan was just a bit too big we were looking for a slightly smaller one and ended up buying an Olympus 462 there and then. A few days later I travelled down from Norfolk to Canterbury to complete the transaction and what a pleasant experience. Steve actually did the handover of the Olympus in such detail as I have never come across before. He displayed a great knowledge of caravans and was keen to ensure I knew every nut and bolt on this one. The whole transaction from the start at the Show with Paul (yes the Boss himself) right through to hitching up the Olympus to drive home was easy and stressless. Full marks to all concerned including Dominic and Martin for a very fair and honest transaction. Oh and the Olympus is great too. I recommend them to anyone looking to buy a motorhome or caravan."