"Thank you so much for the way you personally handled our 'original enquiry' and the 'resulting purchase' - you almost made 'making one of the more expensive purchases in our lives' fun ! Would you also pass on our gratitude to Mark, who dealt with 'the 'hand over' in such an encouraging and re-assuring manner. In practice, we have been able to remember practically everything that he showed us - which, in itself, is something of 'a minor miracle' ! Well, we hope that you 'have got the message' loud and clear - that you have 'TWO EXTREMELY SATISFIED CUSTOMERS ' !"